Support

If something is not working as expected, or if you have a question about Punctum, we are here to help.

Contact us

Email support@punctumreader.com. We aim to reply within two business days.

What to include

To help us answer faster, please include:

• Your device (for example, iPhone 15 or Samsung Galaxy S24)
• Operating system version (for example, iOS 18.0 or Android 14)
• The file format you are trying to open (TXT, PDF, or EPUB)
• A short description of what happened and what you expected

Privacy

Support emails are used only to answer your question. They are not added to a marketing list and are not shared with third parties. See our privacy policy for more.